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Customer Relationship Manager (CRM)
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ASC's Customer Relationship Manager (CRM) is technology that aids
your customer service staff deliver the most effective service to your
customers. This solution is a server that connects all your customer
service workstations, customer service telephones, your database server,
your PBX, and your IVR systems together to make customer service
a pleasant experience for your customers.
Features
- Captures customer's data from the database.
- Based on the customer's history record, and based on the criteria
specified by you, routes the call to the best Customer Service
Representative (CSR) available on the floor.
- Creates a pop-up screen on the CSR workstation with information on
the customer.
- Creates log records in form of VDUs (Voice Data Units) for
analysis and use during training.
- Allows CSR Managers to either listen in or participate in the
call.
- Provides an API (Application Programming Interface) for the
resellers of your service.
Benefits
- Your customer is happy because s/he is getting the quickest
customer service.
- Your customer is delighted because your customer service staff is
able to address his/her mindset.
- Cost saving for you by reducing the number of CSRs.
- CSRs now have the effective tool they need in handling customer
service, increasing employee satisfaction, and reducing staff
turnover.
- You acquire the flexibility of being able to hire the gifted
employees, such as retirees working from home.
Price
Please contact us at sales@associatedsoftware.com
for price, availability and ordering information.
Suggested Applications
Retailers, PCS service providers, Internet-based phone service
providers.
Interested ?
Tell us about your business operation to receive a free customized price
quote, click
here.
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