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Motor Clubs Solution
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ASC's Call Center Solution for Motor Clubs is a technology that
helps you reduce your call center costs and operational costs, at the
same time, provide faster service to your members. The faster your
customer service agent is off the phone, the lower your cost is. The
faster your customers receive service from you, the happier they are
with your service.
In these days of Call Center Consolidation, you need to have a
large call-handling capacity. If you are thinking of taking over
another motor club, our IVR solution will help you boost your
call-handling capacity without spending a whole lot of money. If you are
the target of a takeover, boost your organization's valuation
instantly and inexpensively, with the use of our IVR solution.
Features
- Receives incoming service request calls without a hold-time.
- Verifies the member's account number and status.
- Prompts the member to enter information such as the make, model
and year of the car ; the nature of the problem; and other necessary
information.
- For routine problems (flat tire, out of gas, locked keys), creates
a complete service request report.
- For complex problems, routes the request to one of your Call
Center agents.
- Allows your members to receive a call back from you. This
eliminates long queues at your PBX. Also increases the efficiency of
your call center employees.
- Creates reports that are useful for determining service
efficiency, comparing service providers, trends, cost and benefit
analysis, and management reporting.
Benefits
- Your members will be delighted as they will be receiving fast
service, without being on hold.
- Cost saving for you by reducing the number of call center staff.
- Your staff now has the effective tool they need in handling
service requests, increasing employee satisfaction, and reducing
staff turnover; resulting in more cost savings for you.
- Newer technologies such as GPS can be easily incorporated into
this solution.
Price
Please contact us at sales@associatedsoftware.com
for price, availability and ordering information.
Suggested Applications
Automobile Associations, Motor Clubs, Auto Service Clubs, Auto Insurance
Providers, Car Dealerships, Car Manufacturers, Auto Garages.
Interested ?
Find out how our Motor Clubs solution can benefit your organization.
Send us a brief description of your Motor Club's operation, click
here.
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