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ASC's Bank-by-Phone solution allows your customers to access
their accounts using a telephone. Using touch-tones or their voice, they
can get balances, transfer funds between accounts, make payments to
various billers and perform various banking transactions.
Bank customers have found this solution useful, especially in
situations, when they do not have access to internet - in cars, from
hotel rooms, on planes, and from places where they do not wish their
internet transactions to be logged.
Features
- Secure customer access with an account number and a PIN.
- Real-time transactions.
- Ability to transfer to customer service at any time during the
call.
- Voice recognition is supported.
- The solution is scalable in terms of number of telephone
lines, number of channels, amount of data transfer and average/peak
number of transactions.
- This solution can be easily integrated with ATMs,
Internet-based services, Broadband-based services (if you plan to
offer them in the future), and your Call Center setup.
Benefits
- Convenience over internet-based solutions. (A telephone is
always available).
- The customer saves his/her time. There are no lengthy internet
logins, no complex navigation among screens and no waiting for the
next screen to pop up.
- 24x7 availability. The domestic phone network is much more
reliable than the domestic internet-work.
- Cost saving for you by reducing the number of Customer
Service Representatives (CSRs).
Price
Please contact us by at sales@associatedsoftware.com
for price, availability and ordering information.
Suggested Applications
Banks, Credit Unions, Brokerage Houses, Mutual Fund Companies, On-line
Banks, Mortgage Lenders.
Interested ?
To email us your requirements, click
here.
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